Privacy policy

Last updated 11 November 2026

In short

Milaka collects what it needs to keep your herd records and nothing more. Your records belong to you. We do not sell your data or show you adverts.

Milaka is run by STACK TECHNOLOGIES CC in Namibia, which is responsible for your data under this policy.

What we collect

• Your account: your mobile number, your name, and the farms and teams you belong to.
• Your farm records: the animals, groups, events, notes and photos you or your team record, and farm locations if you add them.
• Health checks: when you ask Milaka to check a sick animal, what you write about it, the signs you tick, any photos you add, and the advice Milaka gives back.
• Tag lookups: when you look up an ear tag from another farm, the tag, the time and the nearest town to where you were. If you tell the owner you found the animal, your message, and your exact location and phone number only if you switch on sharing them.
• Payments: your plan, billing dates and payment status. Card details go to our payment partner, Dodo Payments, and never reach us.
• Technical data: app version, device type, and server logs such as IP address and request times, which we keep to keep the service secure and fix problems.

How we use it

• To sign you in, by sending one-time codes to your phone.
• To store and sync your records between your phone and the web, and share them with the people on your farm.
• To send reminders you ask for, and messages about your account and billing.
• To give health advice about a sick animal when you start a health check.
• To help lost animals get home. When someone outside your farm looks up one of your tags, they see the animal's photo, species, breed, colour, rough age, tag, brand mark and region, and whether you reported it missing (never whether it was stolen). They never see your farm's name or where it is, and see your name and phone number only if you choose to show them. We tell you about the lookup, with the nearest town. Each person can look up 20 tags from other farms a day, to make hunting for animals to steal harder.
• To keep the service secure, find faults and improve it. We may count usage across all farms, without naming anyone.

Who we share it with

We share data only with the companies that help us run Milaka, and only what each one needs:

• Railway hosts our servers, database and photos, in the Netherlands.
• BulkSMS sends sign-in codes to your phone number, and texts about lookups of your animals' tags, including finders' messages.
• Dodo Payments takes payments for paid plans as merchant of record.
• Anthropic runs the AI model (Claude) behind health checks, in the United States. For each check it receives what you wrote, the signs you ticked, the photos you added and a short summary of the animal's record (species, breed, age, recent treatments, and your farm's region). It does not receive your name or phone number. Anthropic does not use this data to train its models, and the app asks you before your first check.

We share data with others only if you ask us to, for example when you send an animal's record to your vet as a link, or when you tell the owner of an animal you found (the farm's owners get your message, and your location or phone number if you chose to share them), or when the law requires it.

Where it is stored

Your records are stored on servers in the Netherlands (European Union), which have strong data protection laws. Moving data there is needed to run the service. Health checks are sent to Anthropic in the United States only while the check runs.

How long we keep it

We keep your records while your account is open. If you delete your account or ask us to delete your records, we delete them within 30 days, apart from billing records that tax law requires us to keep. Backups are cleared on a rolling cycle within a further 30 days.

Deleting your account

You can delete your account yourself at any time: in the phone app under Farm, then Delete my account, or in the web app under Farm, then Account. Before anything is deleted, Milaka shows you exactly what goes:

• your name, phone number and sign-ins on every phone and computer;
• every farm where you are the only owner, with all its animals, records and photos, for everyone on that farm. Its paid plan is cancelled. To keep such a farm for your team, make one of them an owner first;
• your place on farms that other owners keep. Records you added there stay with the farm, without your name.

If you can no longer sign in, write to hello@milaka.app from the phone number on your account and we will delete it for you. See also how to delete your account.

Your choices

You can ask us at any time to show you the data we hold about you, correct it, give you a copy of your records, or delete them. Write to hello@milaka.app from the number or name on your account and we will reply within 14 days.

Security

Data travels encrypted between your phone, the web app and our servers. Access to farms is limited to the people the farm owner adds, and to the few people at Milaka who need it to support you.

Children

Milaka is meant for adults running or working on farms. We do not knowingly collect data about children.

Changes and contact

If we change this policy in a way that matters, we will tell you in the app before it applies. Questions or complaints go to hello@milaka.app.