Refund and cancellation policy

Last updated 11 November 2026

Try before you pay

Every paid plan starts with a 30-day free trial. Nothing is charged if you cancel before the trial ends. The Kraal plan is free and never charged.

Milaka plans are sold by STACK TECHNOLOGIES CC, Namibia.

Cancelling

• You can cancel a paid plan at any time by writing to hello@milaka.app.
• When you cancel, no further payments are taken. You keep your paid plan until the end of the month you have already paid for, then your farm moves to the free Kraal plan.
• Cancelling does not delete your records. If you also want them deleted, ask us and we will do it within 30 days.

Refunds

Monthly payments are not refunded for the part of a month left after you cancel. We will refund a payment in full if:

• you were charged after you cancelled,
• you were charged twice for the same month, or charged the wrong amount,
• Milaka was unavailable for most of the month you paid for, or
• you ask within 7 days of your first payment after the free trial and have not used the paid plan since.

If something else has gone wrong, write to us anyway. We look at every request fairly.

How to ask for a refund

Email hello@milaka.app with the mobile number on your account and the date of the payment. We reply within 3 working days. Approved refunds go back to the card or account you paid with, through our payment partner Dodo Payments, and usually arrive within 5 to 10 working days depending on your bank.

Contact

Questions about billing, cancelling or refunds go to hello@milaka.app.