Terms of service

Last updated 11 November 2026

Who we are

Milaka is herd management software for Namibian farmers, run from Namibia by STACK TECHNOLOGIES CC ("Milaka", "we", "us"). These terms are the agreement between you and STACK TECHNOLOGIES CC when you use the Milaka phone app, the web app at farm.milaka.app and this website. By creating an account or paying for a plan you accept them.

What Milaka does

Milaka keeps a record for every animal on your farm: births, weights, treatments, movements, sales and deaths. It reminds you what is due, shows reports on your herd and lets you share your farm with the people who work on it. Features marked "coming next" on this website are not part of any plan until we release them.

Your account

• You sign in with your mobile number and a one-time code sent by SMS. Keep your phone and SIM safe; anyone who can read your SMS can sign in as you.
• You must be at least 18, or using Milaka with the permission of the farm owner.
• The owner of a farm decides who else can see and record on it, and is responsible for what those people do there.
• Tell us straight away at hello@milaka.app if you think someone else has used your account.

Your records are yours

You own the records you put into Milaka, including photos. We use them only to run the service for you, as our privacy policy explains. We do not sell your data. You can ask us for a copy of your records, or ask us to delete them, at any time.

Plans and payment

• The Kraal plan is free for up to 50 animals. Paid plans (Farm, Ranch, and Co-op & feedlot) are billed every month, in advance, at the price shown on milaka.app when you subscribe. Prices are in Namibian dollars and include VAT.
• Every paid plan starts with a 30-day free trial. If you do not cancel before the trial ends, your first monthly payment is taken on the day it ends.
• Payments are processed by our payment partner, Dodo Payments, which acts as merchant of record and may appear on your statement. Milaka never sees or stores your full card details.
• Your subscription renews every month until you cancel. If a payment fails we will let you know and try again; if it still fails, we may limit your farm to the Kraal plan until payment goes through.
• If we change a price we will tell you at least 30 days before it applies to you. The new price starts at your next billing date after that notice.

Cancelling and refunds

You can cancel at any time and keep your paid plan until the end of the month you have paid for. Our refund and cancellation policy explains when we refund payments and how to ask.

Fair use

• Use Milaka only for keeping records about animals and farms you manage or are allowed to record on.
• Do not try to break into, overload or copy the service, or use it to store anything unlawful.
• We may suspend an account that breaks these rules. Unless the problem is serious or urgent, we will tell you first and give you a chance to fix it.

Not veterinary advice

Milaka helps you keep records and reminders. It does not diagnose or treat animals, and anything it shows you is not a substitute for a veterinarian. Always follow withdrawal periods and dosing on the product label and your vet’s instructions.

Availability

We work to keep Milaka running and your records backed up, and the phone app keeps working without signal and syncs later. We cannot promise the service will never be interrupted, and we may change or improve features over time. If we ever close Milaka, we will give you at least 60 days’ notice and a way to export your records.

Liability

As far as the law allows, Milaka is not liable for indirect losses such as lost profit or lost animals, and our total liability to you for any claim is limited to what you paid us in the 12 months before the claim. Nothing in these terms limits rights you have under Namibian consumer law that cannot be excluded.

Ending the agreement

You can stop using Milaka and close your account at any time by writing to hello@milaka.app. We can end this agreement with 30 days’ notice, or straight away if you seriously break these terms.

Changes to these terms

If we change these terms in a way that matters, we will tell you in the app or by SMS at least 30 days before the change applies. The date at the top shows when they last changed.

Law and contact

These terms are governed by the laws of the Republic of Namibia. Questions about them go to hello@milaka.app.