Support

We are a small team in Namibia and read every message. Write to us and we reply within two working days.

Contact us

• Email: hello@milaka.app
• Please write from, or tell us, the phone number you sign in with, so we can find your farm.

I don't get the sign-in code

• Check that you typed your Namibian cell number, for example 81 234 5678.
• Codes can take a minute to arrive. You can ask for a new one after that, up to five an hour.
• If none arrive, write to us with your number and your network (MTC or TN Mobile).

My changes have not synced

The phone app keeps working with no signal and sends your changes once you have signal again. On the Farm tab you can see how many changes are waiting and send them with Sync now. Don't sign out while changes are waiting, or they are lost.

Health checks

Milaka's health checks give advice, not a diagnosis. If an animal is very sick, or you suspect a disease such as foot-and-mouth, lumpy skin or anthrax, phone your vet or the state vet straight away.

Plans and payments

Plans are bought and changed in the web app at farm.milaka.app. See the terms and the refund policy.

Your data and your account

See the privacy policy for what we keep and why. You can delete your account yourself in the app at any time.